Your satisfaction is our priority. We stand behind our products with a 30-day satisfaction guarantee.
If you're not completely satisfied with your purchase, we'll make it right.
Simple return process with prepaid shipping
100% refund or exchange option
Refunds processed within 3-5 business days
Email us with your order number
We'll send a prepaid shipping label
Package and ship your return
Refund processed within 3-5 days
Email us at hello@soapstache.com with your order number and reason for return. Include photos if the item is damaged or defective.
We'll review your request and send you a return authorization number and prepaid shipping label.
Securely package the item in its original packaging. Include the return authorization number and reason for return on a note inside the package.
Use the prepaid shipping label to send your return. You can drop it off at any USPS location or schedule a pickup.
Prefer to exchange your item instead of getting a refund? We're happy to help you find the perfect product.
If you'd like a different size or scent, we can exchange your item for a similar product of equal value.
Exchange for any other product in our catalog. If the new item costs more, you'll pay the difference. If it costs less, we'll refund the difference.
Follow the same return process, but specify that you'd like an exchange. We'll ship your new item once we receive your return.
If your item arrives damaged or is defective, we'll replace it immediately at no cost to you.
Take photos of the damage and contact us within 48 hours of delivery. We'll send a replacement item right away.
For damaged or defective items, you don't need to return the original item. We'll send a replacement and cover all shipping costs.
Our customer service team is here to help make your return experience smooth and easy.
Email: hello@soapstache.com
Hours: Monday - Friday, 9 AM - 5 PM EST
Response Time: Within 24 hours